FAQ

IBS Haus Concept Sdn Bhd quality and durability is comparable with all local and international renowned brands. Our mattresses is compresses and roll into a box for ease of handling and delivery.

IBS Haus Concept Sdn Bhd believe that a high quality premium mattress need not be excessively expensive. Consumers are dealing directly with local manufacturer. With our manufacturing production of only one model, cost had significantly reduced. Selling our IBS Haus Concept Sdn Bhd mattress online through our website ibshausconcept.com will also reduce significantly the cost of showroom rental, advertising, salesman commission and do away with pushy salesperson. The compact size box mattress also reduced cost of logistic, warehouse and ease of delivery. goes here, click edit button to change this text.

Sleep on your sheets, chill on your pillow, dream on your mattress (whether you are human or hound) — you can try all the products in the comfort of your home for 90 nights from the day you receive them.
This post-purchase, risk-free 90-night trial serves as our return policy. Your order is covered by our 90-Days Money Back Guarantee which start upon your receipt of your order, less processing and handling charges. In order to return your product first email us at customercare@ibshausconcept.com to receive a return merchandise authorization number. With the number, you can then send your items back to the address provided in the email for a refund of your purchase price, less processing and handling charges.

IBS Haus Concept Sdn Bhd mattress does not need to flip. We recommend to rotate the mattress 180 degrees every six months to maximise performance and durability.

Unboxing IBS Haus Concept Sdn Bhd mattress in the box is quick and easy – just follow these simple steps:

• Unbox your IBS Haus Concept Sdn Bhd box on its side in your room.
• Use Scissor to cut open the outer plastic wrap. (Caution: not cut the mattress itself).
• Lay flat your IBS Haus Concept Sdn Bhd mattress and tear open the inner plastic wrap with your scissor.
• Allow an hour for the mattress to expand. It will take 24 hours to fully expand, but you can use it almost immediately

We have four different sizes for each mattress:

• Single mattress box: 33 x 33 x 95 cm
• Super single mattress box: 33 x 33 x 110cm
• Queen mattress box: 33 x 33 x 155 cm
• King mattress box: 33 x 33 x 185 cm

The mattress depth is 24 cm (9.5 inches).

Our medium-firm mattress is 5 to 7 on a firmness scale of 1-10, with 1 being very soft and 10 being hard.

IBS Haus Concept Sdn Bhd is designed using German technology and the production factory is located in Johor, Malaysia.

IBS Haus Concept Sdn Bhd Compress Roll Mattresses is make of Individual Pocketed Spring featuring German Technology which ensure integrity of the inner spring structure during compression and return to its original height and strength when unpacked due to its strong elasticity without damaging its core structure.

IBS Haus Concept Sdn Bhd use advanced vacuum compression technology to package and roll our mattresses to fit into a compact box. Once released from its packaging, the mattress will expand and return to its original size within a few hours.

Yes, we accept all visa or mastercard issued by Malaysian bank.

Currently we do not offer instalment payment plan.

IBS Haus Concept Sdn Bhd accept all Visa, MasterCard and online banking with major local banks.

Yes, 100% free.

Currently we do not ship outside Malaysia. We will update you in our facebook for new country once available.

Yes we ship to East Malaysia. There is an air freight charges of RM250 for East Malaysia.

All delivery are through third-party courier company and it is not possible to specify delivery date and time. The courier company will contact you by phone call for delivery arrangement.

The courier will give you a phone call to arrange the delivery and will usually try to re-deliver the item twice. If no one is there to collect the item, the courier will leave instructions on the nearest centre to pick it up from for a limited time.

Only 1-3 working days for West Malaysia and 4-7 days East Malaysia.

We believe that our mattress is going suit wide majority of sleepers. We also offer 90 night sleep trial for customers and thus we does not need a showroom. By selling our mattress online through our website ibshausconcept.com it will reduce significantly the cost of showroom rental, advertising, salesman commission and do away with pushy salesperson. The compact packing also reduces the cost of delivery.

Just contact us via email at www.miva.my and our customer care will assist you accordingly. In general, orders shall be despatched within 1-10 working days depending on your address. For more information about the shipping, you may visit the Shipping Info tab located at the end of webpage.

Shop at our website, you can place the order directly for IBS Haus Concept Sdn Bhd. We will ensure the product(s) is/are safely shipped to your place.